How Can We Help You?

IPTV (Internet Protocol Television) delivers live TV channels, movies, and on-demand content over the internet rather than through traditional cable or satellite. You stream directly through an app on your device using your existing internet connection — no dish, no cable box required.

We recommend at least 10 Mbps for HD streams and 25 Mbps for 4K. For multiple simultaneous connections, multiply by the number of streams running at once. A stable, wired ethernet connection is best for the highest quality.

bluetree.tv works on Amazon Fire Stick, Google TV, Android TV boxes, Android phones and tablets, iPhones and iPads, Smart TVs, MAG boxes, Roku, and any web browser on PC or Mac. Visit our Setup Guide for device-specific instructions.

After completing your purchase, your M3U playlist URL or Xtream Codes (server URL, username, and password) will be sent to the email address you used at checkout — typically within minutes. Please check your spam or junk folder if you don't see it.

Both are ways to connect your subscription to an IPTV player. M3U is a playlist URL that you paste into your app. Xtream Codes use a server URL, username, and password — they typically offer faster channel loading and full EPG (TV guide) support. We provide both with every subscription.

Buffering is most often caused by a slow or unstable internet connection. Try these steps: (1) restart your router and streaming device, (2) connect via ethernet instead of Wi-Fi, (3) lower the stream quality in your player settings, (4) close other apps using bandwidth. If the issue continues, contact our support team to switch you to a faster server.

Each purchased connection allows one simultaneous stream. You can add up to 6 connections per plan. For example, 3 connections means 3 different people can watch different channels at the same time on separate devices.

Yes! bluetree.tv includes dedicated sports channels and PPV channels covering NFL, NBA, MLB, MMA, boxing, WWE, EPL, and more. PPV and sports channels are included on all plans. Check our Channel List for the full lineup.

Yes — we offer a 24-hour free trial with no credit card required. You get full access to all 10,000+ channels and the complete VOD library during the trial period. Visit our Pricing page to claim yours.

You can cancel at any time by contacting our support team via email, the support portal, or phone. Monthly subscriptions will not auto-renew after the current period ends. Longer-term plans (quarterly, semi-annual, annual) expire naturally at the end of the billing period.

We offer refunds within 48 hours of purchase if you experience technical issues that our team cannot resolve. Please contact support with your order details and a description of the problem so we can assist you.

Try these steps in order: (1) force-close and reopen your IPTV player app, (2) check your internet connection, (3) restart your streaming device, (4) confirm your credentials are entered correctly, (5) try a different IPTV player app to rule out a player issue. If none of these work, contact our support team — we're available 24/7.

Yes, bluetree.tv works anywhere you have a reliable internet connection. Some channel packages are region-specific. If you have questions about availability in a particular country, reach out to our support team before purchasing.

Your access will stop when the subscription period ends. We'll send a reminder email before your expiry date. Renewing your plan restores access immediately using the same credentials — no reinstallation needed.